Advisor, Customer Operations US – REMOTE

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<p><b>Location(s):</b></p>United States of America<p></p><p><b>City/Cities:</b></p>Remote<p></p><p><b>Travel Required:</b></p>00% - 25%<p></p><p><b>Relocation Provided:</b></p>No<p></p><p><b>Job Posting End Date:</b></p>November 3, 2025<p></p><p><b>Shift:</b></p><p></p><p></p><p><b>Job Description Summary: </b></p><p>The Coca-Cola Company is evolving as a consumer-centric total beverage company. We are looking for a dedicated Advisor to serve as a liaison and primary point of contact for our Foodservice customers equipment service requirements. This dynamic role encapsulates the coordination of new installations, replacements, flavor changes, and equipment removals. An ideal candidate will possess a strong background in beverage installations and a keen dedication to customer service.</p><p></p><p><b>What Youll Do For Us</b></p><ul><li>Serve as a primary contact, embodying the role of a Coca-Cola Ambassador, for diagnosing service issues and business needs, adopting, and implementing programs.</li><li>Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives.</li><li>Coordinate logistical details of new openings, closings, relocations, and remodels, ensuring seamless execution.</li><li>Monitor and track all activity in QuickBase, a centralized web-enabled database.</li><li>Schedule installations, exchanges, buy-backs, or removals using Coca-Colas information systems, ensuring fulfillment that meets customer expectations.</li><li>Research and resolve varying issues using information systems, providing expedient service, installation, or orders.</li><li>Confirm service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction.</li><li>Manage the sourcing and delivery of assets, parts, and point-of-sale material, utilizing Coca-Cola information systems.</li><li>Handle inquiries/feedback diligently, maintaining a record in database tools to improve service performance.</li><li>Establish partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service.</li><li>Troubleshoot equipment issues over the phone to minimize downtime and optimize service costs.</li><li>Process and expedite orders while communicating demand for products or services effectively.</li></ul><p></p><p><b>Qualifications & Requirements</b></p><ul><li>High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field.</li><li>2+ years of customer-facing experience in a call center, sales, or sales support role.</li><li>Superior communication and exceptional relationship-building skills.</li><li>Proficiency with technical software applications</li><li>In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships.</li><li>Excellent problem-solving acumen, with robust leadership capabilities.</li><li>Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.</li></ul><p></p><p><b>What Well Do For You</b></p><ul><li>Iconic & Innovative Brands: Work with an array of over 250 esteemed products and some of the worlds most popular brands.</li><li>Expansive & Diverse Customers: Collaborate with a varied spectrum of customers daily, ranging from retail & grocery stores to theme parks and restaurants.</li></ul><p></p><p></p>The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Companys sponsorship to continue to work legally in the United States.<p></p><p><b>Skills:</b></p>Active Listening, Customer Satisfaction, Customer Service, Group Problem Solving, Microsoft Office, Prioritization, Problem Solving, Relationship Building, Sales Support, Time Management<p></p><p><b>Pay Range:</b></p>$64,700 - $77,600<p></p><p><i><span>Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.</span></i></p><p></p><p><b><span>Annual Incentive Reference Value Percentage:</span></b></p>7.5<p></p><p><i>Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.</i></p><p></p><p><b>Our Purpose and Growth Culture:</b></p><p></p><p>We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons <span>our company continues to thrive after 130+ years. Visit <a href='https://www.coca-colacompany.com/company/purpose-and-vision' target='_blank'>Our Purpose and Vision</a></span> to learn more about these behaviors and how you <span>can bring them to life in your next role at Coca-Cola.</span></p><p></p>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
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  • What’s your current salary?
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  • What are you passionate about?
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  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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